Welcome to Beaman!
Beaman is an online store dedicated to providing our customers with a unique, superior, and thoughtful online shopping experience. We partner with high-quality manufacturers and suppliers and continuously optimize our purchasing and production processes to ensure our products meet the highest standards. Feel free to explore and purchase our products on our website.
We place great importance on customer service, and your feedback is invaluable for our development, improvement, and enhancement. If you encounter any difficulties during your shopping experience, please review the other terms on our website or contact our staff. You can find our contact information in the “Contact Us” section.
Thank you again for visiting our website, and we wish you a happy shopping experience!
Return and Refund Policy
At Beaman, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day money-back guarantee on unopened products.
14-Day Money-Back Guarantee
If you are not satisfied with our product and it is unopened, you can return it to us within 14 days to receive a refund.
Please Note: For health and hygiene reasons, we cannot offer refunds or exchanges if the products have been opened, worn, or used. To request a return, please contact our customer support team at service@pinkcherry.com.cn to receive return instructions.
Wrong Product Ordered
If you change your mind or realize that you have ordered an incorrect product, please contact our customer service at service@pinkcherry.com.cn. We can modify or cancel your order before it is dispatched from our warehouse. If your product has already been shipped, we can no longer make changes.
Wrong Product Received
If there is an error in the product shipped to you, there are two ways to resolve the issue:
- Reject the package upon delivery and mark it as Return to Sender (RTS).
- Contact us within 48 hours of receiving the package. We will guide you through the return process.
Product Not Received
If your product was not delivered or was lost, please contact our customer service at service@pinkcherry.com.cn. We will investigate the matter with the logistics carrier and arrange a replacement or refund as soon as possible.
Damaged or Defective Product
If you have received a damaged or defective product, please contact our customer service at service@pinkcherry.com.cn. Clearly detail the problems you are experiencing, and we will replace or refund your order at our discretion. You may need to return the faulty product and all accompanying accessories in their original packaging.
Products in Countries Where Adult Products Are Banned
Please note that we will do our best to help goods pass through customs, but we cannot guarantee this. If the goods are detained, we cannot bear any losses.
Any Other Return Requests
For any other return requests, please contact our customer service at service@pinkcherry.com.cn. We are happy to answer all your questions.
If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose. If the return is due to our reasons, such as receiving damaged or incorrect goods, the consumer is not required to bear the shipping fee.
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